Return & Refund Policy

Every Yaalix product is 3D printed to order, and personalised items carry the name, text or design you provide. Because these pieces are made specifically for you and cannot be sold to anyone else, returns and refunds are accepted only in the limited situations listed below.

When a return or refund is accepted

• Incorrect order. You received a different product, colour or variant from the one you ordered.
• Incorrect personalised text. The name, spelling, date or design printed on the item does not match the details confirmed in your order.
• Completely broken in transit. The item arrived fully broken, supported by an unboxing video as described below.

Damaged or broken items: unboxing video is mandatory

• Record one continuous, unedited video of the unboxing that clearly shows the sealed parcel, the shipping label and the product being removed from the packaging.
• Do not accept a parcel if the seal is broken, opened or tampered with. Please refuse the delivery and inform us the same day.
• Email the unboxing video along with clear photographs and your order number to support@yaalix.in within 48 hours of delivery.
• Damage claims without a valid unboxing video cannot be approved.

What is not covered

• Personalised or made-to-order items returned for a change of mind, or because a different design, colour or size was preferred after delivery.
• Spelling, date or design errors in the details submitted by you while placing the order.
• Minor variations that are natural to 3D printing, including faint layer lines, small patches, slight texture differences and small colour differences from on-screen images.
• Damage caused by misuse, drops, or exposure to heat, hot water or prolonged direct sunlight.
• Requests raised more than 48 hours after delivery.

How to raise a request

Email support@yaalix.in within 48 hours of delivery with your order number, a clear description of the issue, photographs of the product and, for damage claims, the unboxing video. Our team will review and respond, usually within 1 to 2 working days. Please retain the item and its original packaging until the request is closed.

Resolution

Approved requests are resolved with a free replacement wherever possible. If a replacement cannot be made, we will issue a refund to the original payment method. Refunds are initiated within 2 working days of approval and usually reflect in your account within 5 to 10 business days, depending on your bank or payment provider. Shipping charges are refunded only where the error was ours.

Cancellations

Orders can be cancelled only before production begins. Please email us within 12 hours of placing the order. Once production has started, and in all cases for personalised items in production, the order cannot be cancelled.

Contact

For any return, refund or cancellation request, write to support@yaalix.in.