Privacy Policy
This Privacy Policy explains how Yaalix collects, uses and protects your personal information when you visit our website or place an order with us. By using this website, you agree to this policy.
Information we collect
- Information you provide: your name, email address, phone number, billing and shipping address, and the personalisation details such as text, names, dates or images that you submit with an order.
- Order and payment information: details of the products you buy and confirmation of payment. Card and banking details are entered directly with our payment gateway and are never collected or stored by us.
- Communications: the content of emails and enquiry forms you send to us.
- Device and usage information: IP address, browser and device type, pages viewed and referring links, collected through cookies and similar technologies.
How we use your information
- To process, produce, pack and deliver your order, and to send you order updates.
- To create personalised items exactly as requested.
- To respond to enquiries, custom order requests and support messages.
- To handle returns, replacements, refunds and cancellations.
- To improve our products, website and service, and to detect and prevent fraud or misuse.
- To send offers and updates where you have opted in. You can unsubscribe at any time.
How we share information
We do not sell or rent your personal information. We share it only with the service providers who help us operate the store, and only to the extent required: our e-commerce platform, payment gateways, courier and logistics partners, communication and analytics tools, and professional advisers. We may also disclose information where required by law or to protect our legal rights.
Cookies
Our website uses cookies to keep your cart working, remember your preferences and understand how the site is used. You can control or block cookies through your browser settings, although some features may then not work as intended.
Data retention
We retain order and communication records for as long as necessary to fulfil orders, provide support and meet legal, tax and accounting requirements.
Security
We use reasonable technical and organisational measures to protect your information, and payments are processed over encrypted connections by compliant payment gateways. No method of transmission or storage over the internet can be guaranteed to be completely secure.
Your rights
You may request access to, correction of or deletion of the personal information we hold about you, or withdraw your consent to marketing messages, by emailing support@yaalix.in. Certain information may be retained where the law requires it.
Children
Our store is not directed at children, and we do not knowingly collect personal information from children without the consent of a parent or guardian.
Third-party links
Our website may link to other websites. We are not responsible for their content or privacy practices and encourage you to read their policies.
Changes to this policy
We may update this Privacy Policy from time to time, and the revised version will be published on this page.
Contact
For any privacy related question or request, email support@yaalix.in.